Privacy Policy
Information you provided
We may collect and store personal information, such as your name, delivery details, payment information, and contact information, which you choose to provide through the Site or when contacting us. "Personal Information" refers to any information that identifies you as an individual or relates to an identifiable individual. The types of personal information we collect include:
Contact information and other identifying information:
This includes your name, postal address, phone numbers, and email addresses. You acknowledge that we may also collect information about you as part of authentication or identity checks. We use this information to identify you as a customer, process your order, deliver products and services, process payments, update our records, and manage your account with us under our terms. Providing certain personal information is voluntary; however, we may not be able to process your order or send the required order acknowledgment and shipping confirmation communications without specific requested information.
We may also use your contact information to send marketing communications and to contact you regarding service-related matters, including aftercare services or assistance with prospective purchases on our Site. Occasionally, we may reach out to request and respond to feedback related to NU/VU, including feedback on our brand, products, services, and your overall experience and satisfaction with NU/VU on our Site. We will only use your contact information where permitted by applicable laws or with your consent.
Payment Information:
We collect information related to your credit card, debit card, or other payment details to process payments associated with your orders.
Members Account and Transactional Information:
If you have a member account, we may collect information about the products you browse online or purchase, where you purchased them, and other details related to your purchases or relevant to your customer relationship with NU/VU. We use this information to gain internal demographic insights about our customers and to provide you with enhanced services tailored to your preferences. This includes identifying relevant products, services, and events that may interest you, personalizing your experience with NU/VU, and sharing information about your past purchases.
Order Dispatch & Delivery Methods
If your order is delivered by a third-party delivery or order dispatch service provider (e.g., DHL) on behalf of NU/VU, only the necessary information for delivery purposes will be shared with them. The privacy policy of the respective service provider may also apply if they handle your personal data as a data controller under applicable data protection laws. For further information, please review the privacy policy on the website of the relevant delivery or order dispatch service provider managing your order.